So, here's the deal... don't buy Dell. Period. I don't think it would be healthy for me to spout off to my faithful readers exactly why I hate Dell... at least not tonight because I have my angry eyes on and I know I have some younger blog readers.
So, what I'm proposing is that I back everything up on my computer frequently, wait for it to break again (which shouldn't be long given it's track-record), then make some hilarious video destroying the stupid thing that I can post on YouTube for the whole world to see.
So, what I'd like from you is some input on how to destroy a computer in a really funny manner--like throwing it off a tall building, running over it with my van, boiling it in a big pot. etc...
This $600+ investment on my part has been nothing but a waste of my time, money and energy and out of principle I REFUSE to put more money into this lemon that Dell refuses to stand behind. They want me to pay $100 for another year's worth of a warranty, and I'm not sure my computer is worth it. That $100 will be better spent saving up for my next NON-DELL computer. Okay, that's enough of my ranting, but I'll leave you with a copy of something that I posted on Dell's forum... which only minutely begins to explain the problems I've had with Dell.
My warranty runs out today, and I do not believe I should have to pay an additional $100 for an extended warranty. I say this because I have spent upwards of 20 hours on the phone with technical support over the past year and I continue to have problem after problem with my computer. I have a LEMON. We own 2 other Dell's and I've been happy with those, but I've been given the runaround with this one and I'm so frustrated!
I spoke with 3 customer support representatives in the past 24 hours, asking for an extended warranty at no cost, or a fix to my problems. I hung up on one after a fruitless conversation where he kept talking in circles refusing to help me.
The second HUNG UP ON ME, after I requested 10 times to speak to his manager, only to be told his manager was too busy to speak with me and wouldn't be able to help me anyway. I continued to ask him who could help me then, and he finally hung up on me!
I called back a third time and a lady again told me that there was NO ONE IN CUSTOMER SUPPORT WHO COULD HELP, but that I could speak to someone in the extended warranty department who may be able to. I asked her to confirm that they were still open because I knew customer support was closing soon. She confirmed that they were open and she transferred me over only to receive a recording that they were closed!
Now customer support is closed too and I tried to see if I could extend my warranty online only to be told that they can't help me because MY WARRANTY IS EXPIRED.
Is there anyone at Dell who actually has the authority to make customers happy? If so, how on earth do you get a hold of them, and how many more fruitless hours am I going to have to spend on the phone in order to get someone who can actually help me? Or does Dell actually refuse to stand behind their products and care less about customer retention and satisfaction? Am I fighting a losing battle?